OpenShortsRefund Policy
Charged in the last 14 days and have not used the service since? We refund it in full, no reason needed.
It covers your most recent charge only, and it is built for the renewal you did not notice. One email to [email protected].
If you did spend minutes, the EU withdrawal right in section 12 of the Terms may still refund the part you did not use.
The short version
If you were charged in the last 14 days and you have not used the service since that charge, ask us and we refund it in full. No reason needed and no form to fill in.
This is the "I did not notice the renewal" policy, and it is the case it is built for: the payment went through, you never opened the app, and you should not be out of pocket for it.
What exactly is covered
- Your most recent charge, whether that is a first subscription payment, a renewal or a minute top-up. Earlier charges are not refundable under this policy.
- Within 14 days of that charge landing.
- Provided you have not used the service since it. Used means minutes spent: a video processed, a clip generated, a dub or a thumbnail made. Signing in and looking around is not using it.
If you did use some of your minutes, this policy does not apply, but your legal rights below may still get you money back.
How to ask
Email [email protected] from the address your account uses and say you want a refund. We check the date of the charge and whether any minutes were spent after it, and we reply the same working day.
When you get the money
We issue the refund to the original payment method within 14 days of your request, and normally the same day. Your bank or card issuer then takes 5 to 10 working days to show it, which is outside our control.
Refunding a subscription payment also cancels the subscription, so you are not charged again. If you would rather stop future payments and keep using what you already paid for, cancel from Account instead: your plan runs to the end of the period you paid for.
The one exception
We do not refund an account terminated for abuse: uploading illegal content, repeat copyright infringement, or trying to defraud the service.
Your legal rights are separate, and they may be better
If you are a consumer in the EU you have the statutory right of withdrawal described in section 12 of our Terms of Service. That right lasts 14 days too, but it does not require that you left the service unused: if you did use some of it, you can still withdraw and pay only the proportional part of what you consumed. So if you have spent minutes, ask for that instead. Nothing on this page takes it away from you, and we will point you to it rather than let you lose it.